+7 987 261 44 46
Moscow, Russia
Moscow, Russia
Cross-cultural communication in Hospitality
I am Ksenia Marfina and this is my project Xenia Hospitality dedicated to cross-cultural communication in travel industry.
I organise and do workshops and give seminars on Cross-cultural communication in Hospitality that is the key to the successful interaction and fruitful cooperation for international travel companies.
My experience is based on more than 15 years work in Hospitality in Russia, Spain and South America and work with the customers and clients from all over the world.
My actual projects are:
You can find the projects` descriptions below and in order to find the suitable product for your company please don`t hesistate to contact me
I organise and do workshops and give seminars on Cross-cultural communication in Hospitality that is the key to the successful interaction and fruitful cooperation for international travel companies.
My experience is based on more than 15 years work in Hospitality in Russia, Spain and South America and work with the customers and clients from all over the world.
My actual projects are:
- Seminars on Cross-cultural competences in International Hospitality focused on Russian-speaking market
- Consulting and supply during your promotional steps
- Representation of your product and services in the local market in online and offline formats
- Communication and promotion tools selection
You can find the projects` descriptions below and in order to find the suitable product for your company please don`t hesistate to contact me
-
Education- Business Cultural Trainer - International House of London, UK
- Neurolanguage Coach - Efficient Language Coaching Global, Spain
- International business and Entrepreneurial marketing - ISCTE, Portugal
- Travel writing - Journalism school, Russia
- Travel Agent course & IATA certicfication- Formatik, Spain
- English philology - Kazan Federal University, Russia
-
Experience- Russian travel agencies as an agent and a manager
- Internship in Viajes Carrefour agency in Spain
- South American incoming tour operators promotion
- Cross-marketing actions organisation
- Work at the world fairs: MITT, Fitur, WTM, FitPar, Leisure, ABAV, SIT and many others
- Corporate culture & language trainings
My projects:
Entering a foreign market is not an easy task
In order to prepare a suitable market-fit product we have to do a deep analysis of the local demand and it is strongly connected with historical and cultural factors.
How tourists make choices and why?
What kind of partners are local providers looking for?
What product and services can be suitable and how is it better to be exposed and presented?
Which events are worth visiting and invest in them time and money?
All these and other important issues are covered during the seminars on Russian-speaking hospitality market entry.
Russian-speaking toursits and companies can be found not only in Russia and CIS countries, lots of them live and open their companies abroad. Still they are active travellers.
If you need the deeper knowledge and understanding of this market this seminar will be very helpful for you.
During the seminar or series of seminars(according to the needs and requested company outcomes) include the following topics:
To get to know more about the programme please request the questionnaire and ask for a free online meeting
E-mail at kseniamarfina@yandex.ru
or contact me via WhatsApp +79872614446
In order to prepare a suitable market-fit product we have to do a deep analysis of the local demand and it is strongly connected with historical and cultural factors.
How tourists make choices and why?
What kind of partners are local providers looking for?
What product and services can be suitable and how is it better to be exposed and presented?
Which events are worth visiting and invest in them time and money?
All these and other important issues are covered during the seminars on Russian-speaking hospitality market entry.
Russian-speaking toursits and companies can be found not only in Russia and CIS countries, lots of them live and open their companies abroad. Still they are active travellers.
If you need the deeper knowledge and understanding of this market this seminar will be very helpful for you.
During the seminar or series of seminars(according to the needs and requested company outcomes) include the following topics:
- General information about Russia and Russian-speaking customers
- Historical and cultural background and updated issues
- Buliding of successful business communication, ice makers and ice breakers
- Understanding value orientation and behavioural patterns
- Travel company and toursits overview through psychological profiles and travel demands
- Travel destinations choices and requested services
- Promotional tools: suitable online and offlibe professional events and others
- Long-term relationships maintainance
- Suitable product preparation
To get to know more about the programme please request the questionnaire and ask for a free online meeting
E-mail at kseniamarfina@yandex.ru
or contact me via WhatsApp +79872614446
Every case is individual that`s why you can request any suitable services you need for your promotional steps in the Russian-speaking market
We can organise one meeting to define the directions of your independent development in the market or I can help you to be present in the market during the chosen period
We can organise one meeting to define the directions of your independent development in the market or I can help you to be present in the market during the chosen period
- Representation of the product and services during online and offline events
- Translation of the materials and their adaptation to the local demand
- Short-term and long-term cooperation in representation
- Communication and destination/hotel/services awareness through media, articles, online and offline events and other tools (chosen according to the desired outcomes)
The services I offer are
Free consultation
0 $
During this session we can define the main points and choose the suitable work format to reach the goals.
Seminar on entering Russian-speaking travel market
from 700 $
The price of the seminar or series of seminars depend on the volume of work, quantity of days and number of participants.
Minimum length of the seminar is around 6 hours
Minimum length of the seminar is around 6 hours
Consulting and supply
On request
Request a free consultation or send an e-mail to get more info
Representation during online and offline events
from 250 $
Depends on the promotioanl action
Request a free consultation or send an e-mail to get more info
Request a free consultation or send an e-mail to get more info
Long-term travel representation (1 year and more)
from 1200 $/month
Representation of your company during the year includes:
- Participation in online and offline events
- Search and organisation of collaborations with local airlines, tour operators and agents
- Consulting and awareness of your product to the local companies and customers
- Communication strategies, calls and e-mailing
- Materials distribution
- Cross-cultural communication seminars for thecompany`s personnel
- Help with sales process
- Monthly feedback of all the accomplished work
Let`s keep in touch!
You can contact me to get a free consultation
Contact info
Phone: +7 987 261 4446
e-mail: kseniamarfina@yandex.ru
Moscow, Russia
e-mail: kseniamarfina@yandex.ru
Moscow, Russia
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